Quotations by James Cash Penney

52 Found
Displaying 1 through 50


Born: Thursday, September 16, 1875
Died: Friday, February 12, 1971 (95 years old)
Profession: Businessman
Nationality: American


A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
- James Cash Penney
(Keywords: Business, Idea, Fear, Competition, Nothing, Public)

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
- James Cash Penney
(Keywords: Future, Rest, Service)

As a rule, we find what we look for; we achieve what we get ready for.
- James Cash Penney

Change is vital, improvement the logical form of change.
- James Cash Penney
(Keywords: Change, Improvement)

Clock watchers never seem to be having a good time.
- James Cash Penney
(Keywords: Time)

Courteous treatment will make a customer a walking advertisement.
- James Cash Penney
(Keywords: Customer, Treatment, Walking, Will)

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
- James Cash Penney
(Keywords: Thoughts, Thinking)

Do not primarily train men to work. Train them to serve willingly and intelligently.
- James Cash Penney
(Keywords: Men, Work)

Every man must decide for himself whether he shall master his world or be mastered by it.
- James Cash Penney
(Keywords: Man, World)

Exchange ideas frequently.
- James Cash Penney
(Keywords: Ideas)

Growth is never by mere chance; it is the result of forces working together.
- James Cash Penney
(Keywords: Growth, Chance, Result)

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
- James Cash Penney
(Keywords: Leadership, Trust, Quality, Confidence, Cooperation, Honor, Satisfaction, Service, Worth)

I believe a man is better anchored who has a belief in the Supreme Being.
- James Cash Penney
(Keywords: Belief, Being, Man)

I believe in trusting men, not only once but twice - in giving a failure another chance.
- James Cash Penney
(Keywords: Men, Failure, Chance, Giving)

I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
- James Cash Penney
(Keywords: Time, Footsteps)

I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
- James Cash Penney
(Keywords: Work, Life, Excuses, Hard work, Problems)

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
- James Cash Penney
(Keywords: Trust, Customer, Want)

I was long brought up to think that it was nothing short of a crime to miss a sale.
- James Cash Penney
(Keywords: Crime, Nothing)

It is always the start that requires the greatest effort.
- James Cash Penney
(Keywords: Effort)

It is the service we are not obliged to give that people value most.
- James Cash Penney
(Keywords: People, Service, Value)

It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
- James Cash Penney
(Keywords: Children, Consideration, Practice)

Luck is always the last refuge of laziness and incompetence.
- James Cash Penney
(Keywords: Incompetence, Laziness, Luck)

Men are not great or small because of their material possessions. They are great or small because of what they are.
- James Cash Penney
(Keywords: Men, Possessions)

My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
- James Cash Penney
(Keywords: People, Job)

No business can succeed in any great degree without being properly organized.
- James Cash Penney
(Keywords: Business, Being, Succeed)

No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't.
- James Cash Penney
(Keywords: Company, May, Today, Tomorrow)

No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.
- James Cash Penney
(Keywords: Experience, Power, Life, Ability)

No serious-minded man should have time for the mediocre in any phase of his living.
- James Cash Penney
(Keywords: Time, Living, Man)

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
- James Cash Penney
(Keywords: Trust, Responsibility)

Salesmanship is limitless. Our very living is selling. We are all salespeople.
- James Cash Penney
(Keywords: Selling, Living)

Salesmanship, too, is an art; the perfection of its technique requires study and practice.
- James Cash Penney
(Keywords: Art, Perfection, Practice, Study)

Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.
- James Cash Penney
(Keywords: Selling, Job)

Success cannot come from standstill men. Methods change and men must change with them.
- James Cash Penney
(Keywords: Change, Men, Success)

Success will always be measured by the extent to which we serve the buying public.
- James Cash Penney
(Keywords: Success, Buying, Public, Will)

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
- James Cash Penney
(Keywords: Art, Success, Management, Communication, Listening)

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
- James Cash Penney
(Keywords: Will)

The best teamwork comes from men who are working independently toward one goal in unison.
- James Cash Penney
(Keywords: Men, Goal, Teamwork)

The disciplined are free.
- James Cash Penney

The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
- James Cash Penney
(Keywords: Strength)

The Golden Rule finds no limit of application in business.
- James Cash Penney
(Keywords: Business)

The greatest teacher I know is the job itself.
- James Cash Penney
(Keywords: Job)

The keystone of successful business is cooperation. Friction retards progress.
- James Cash Penney
(Keywords: Business, Successful, Progress, Cooperation)

The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.
- James Cash Penney
(Keywords: Men, Inspiration, Wealth, Deeds)

The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.
- James Cash Penney

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
- James Cash Penney
(Keywords: Thought, Care, Mind, Rest)

The well-satisfied customer will bring the repeat sale that counts.
- James Cash Penney
(Keywords: Customer, Will)

Theory is splendid but until put into practice, it is valueless.
- James Cash Penney
(Keywords: Practice, Theory)

There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.
- James Cash Penney
(Keywords: Time, Career, Challenge, Company, Man)

There's no better friend to any merchant than a fair competitor.
- James Cash Penney
(Keywords: Friend)

Too many would-be executives are slaves of routine.
- James Cash Penney
(Keywords: Routine)



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